E4U Protection
How E4U Protection works, step by step
Every order follows the same six stages. Here is what happens at each one, and to the money.
6 min read · updated August 12, 2026
1. Payment is held, not forwarded
When you pay, the funds sit with the platform instead of going to the seller. The seller can see the order is paid and can start work, but cannot take the money yet. This is the mechanism that makes everything after it possible.
2. The seller delivers
Automatic listings deliver immediately after payment. Manual listings are delivered by the seller inside the delivery window published on the listing, and the delivery itself is recorded on the order.
3. Your review window opens
After delivery you have a fixed window to check what you received and either confirm the order or raise a problem. Confirming ends the order and releases payment. Doing nothing lets the window run down and the order completes on its own, so do not treat the timer as optional.
4. Raising a problem
Raising a problem inside the window freezes the funds instead of releasing them. The order's own record — messages, delivery details, timestamps — is what the case is reviewed against, which is why keeping the conversation on the platform matters so much.
5. Resolution
A case resolved for the buyer refunds the payment. A case resolved for the seller returns the funds to the normal payout path. Either way the outcome is recorded against the order permanently.
6. Seller payout
Completed orders do not become withdrawable instantly. The amount enters a holding period first, then becomes available. The seller wallet shows the held amount alongside the date it can be withdrawn.
Frequently asked
- What happens if I do nothing after delivery?
- The review window runs out and the order completes automatically, releasing payment to the seller. If something is wrong with the delivery, raise it before the window closes.
- Can a seller take the money before I confirm?
- No. Funds are held from payment until the order completes, and release is handled by the platform rather than by the seller.
- How long until a seller can withdraw a completed sale?
- Completed sales pass through a holding period before becoming withdrawable. The exact available-on date is shown for every amount in the seller wallet.