Refund Policy

Refund requests may be approved only if one or more of the following applies:

• The seller fails to deliver within the stated delivery time.
• The delivered product is significantly different from its description.
• The account or digital product is proven to be invalid upon delivery.
• The seller agrees to issue a refund.
• E4U Support determines that the buyer's claim is valid after reviewing all available evidence.
• Fraudulent or unauthorized payments are detected.

E4U reserves the right to investigate every refund request and make the final decision.

• Approved refunds are issued as E4U Store Credit by default.
• Store Credit can be used immediately to purchase any eligible product or service on the E4U marketplace.
• Store Credit does not expire unless required by applicable law.

Users may request to withdraw eligible Store Credit using one of the following supported payout methods:

• PayPal
• Payoneer
• Cryptocurrency (supported networks only)

Withdrawal requests:

• Are manually reviewed.
• May require identity verification.
• Can take up to 7 business days to process.
• May include applicable processing fees depending on the withdrawal method.

E4U reserves the right to deny withdrawal requests involving fraud, abuse, chargebacks, suspicious activity, or violations of marketplace policies.

Refunds will generally not be granted for:

• Successfully delivered digital products matching their description.
• Change of mind after purchase.
• Buyer mistakes.
• Products transferred, modified, or resold by the buyer.
• Purchases where the buyer failed to read the listing description.
• Transactions completed outside the E4U marketplace.

To process a refund request, buyers may be asked to provide:

• Screenshots
• Video recordings
• Login attempts
• Error messages
• Communication with the seller
• Any additional evidence requested by E4U Support

Failure to provide sufficient evidence may result in the refund request being denied.

Users must contact E4U Support before opening a payment dispute or chargeback.

Unauthorized chargebacks may result in:

• Account suspension
• Permanent account termination
• Marketplace restrictions
• Loss of Store Credit
• Legal action where permitted by applicable law

E4U actively monitors all transactions. Refunds may be denied if we determine that:

• False information was provided.
• Fraudulent activity occurred.
• Marketplace abuse is detected.
• Multiple suspicious refund requests were submitted.
• Our Terms of Service or Seller Agreement were violated.

Sellers are responsible for delivering products exactly as described. Repeated violations may result in:

• Listing removal
• Seller penalties
• Account suspension
• Permanent removal from the marketplace

Refund requests are normally reviewed within 1–5 business days.

Complex cases may require additional investigation.

All refund decisions made by E4U are final.

By using the E4U marketplace, users agree to this Refund Policy, the Terms of Service, the Seller Agreement, and all marketplace rules.