Community Standards

Marketplace Rules

These rules apply to everyone who buys or sells on E4U. They exist so an order here is safer than a deal in a chat server. Breaking them costs you the account.

Listing standards Delivery duties Communication & conduct Prohibited activity Fraud & manipulation Off-platform trading Enforcement

01 — Rule set

Listing standards

Every listing must describe exactly what the buyer receives.

Title, price, region/server and included items must match reality — no bait pricing or hidden extras.
Screenshots must be of the actual product. No stock art passed off as inventory.
State clearly whether the original email/recovery data is included.
One listing per product. Re-posting the same product to climb search is spam.
Sold or unavailable products must be delisted, not left live to farm messages.

02 — Rule set

Delivery duties

Delivery time is a promise, not an estimate.

Deliver within the delivery time shown on your listing, measured from payment.
Delivery happens inside the order chat so it is timestamped and reviewable.
Late or missing delivery lets the buyer cancel for a full refund.
Never ask a buyer to confirm receipt before they actually have the product.
Warranty periods you advertise are binding for their full length.

03 — Rule set

Communication & conduct

Keep it civil, keep it on E4U.

No harassment, hate speech, threats or pressure tactics in chat or reviews.
No spamming buyers with unsolicited offers or repeat messages.
No sharing another person's private data, ever.
Staff will never ask for your password or 2FA code — anyone who does is impersonating us.

04 — Rule set

Prohibited activity

These end an account, usually on the first offence.

Selling stolen, hacked or chargeback-sourced accounts.
Products that break a publisher's terms in restricted jurisdictions.
Malware, cheats, or services designed to bypass bans.
Impersonating staff, other sellers, or a game publisher.
Recovering or reclaiming a product after it has been sold.

05 — Rule set

Fraud & manipulation

Trust signals only mean something if they are earned.

No multi-accounting to inflate ratings or dodge a restriction.
No fake feedback, traded reviews or paid ratings.
No phishing buyers or sellers for credentials or 2FA codes.
No chargeback fraud, triangulation, or laundering through orders.
No fake disputes or evidence — fabricated proof is treated as fraud.

06 — Rule set

Off-platform trading

Protection only exists on orders that happen here.

All payment and communication stays on E4U.
Moving a deal to Discord, Telegram, WhatsApp or email is a permanent ban.
Posting external payment links or wallet addresses in chat is prohibited.
An off-platform deal voids E4U Protection for both sides — we cannot refund what we never held.

07 — Consequences

How rules are enforced

Severity decides the step — we do not always start at the bottom.

Warning

A first minor breach: the content is removed and you are told exactly what to change.

Restriction

Listing, messaging or offer limits for a set period while behaviour is monitored.

Suspension

Account frozen. Open orders are completed or refunded under staff supervision.

Permanent ban

Fraud, stolen goods or off-platform trading. Held funds may be withheld for victim refunds.

Appeals

Every action can be appealed once. Open a ticket in the Help Center with your order references and any evidence. A moderator who was not involved in the original decision reviews it, normally within 24 hours.

Fees & commissions