Support commitment
First reply within 12–24 hours
This is the promise made on the E4U homepage, written down so you can hold us to it. Support is handled by real people on the E4U team, every day of the week. We are not staffed around the clock, so we commit to a response window instead of claiming instant or 24/7 answers.
Support commitment
Average response time: within 12–24 hours
Customer support is available every day of the week and handled by real people on the E4U team. We are not staffed around the clock, so every ticket receives a first reply within 12–24 hours — order, payment and dispute issues are prioritised.
- First reply
- Within 12–24 hours
- Disputes
- Reviewed within 48 hours of evidence
- Contact
- contact@e4u.gg
Priority: orders, payments, disputes
Anything involving money held in E4U Protection is handled first. If a dispute deadline is close, the ticket moves to the top of the queue.
Standard: accounts, listings, verification
Profile, listing review and seller verification questions get the same 12–24 hour first-reply window, answered in order of arrival.
After the first reply
Most questions are resolved in that first reply. Cases needing evidence from both sides stay open until resolved, with an update at every step.
What we do not promise
- • No live 24/7 chat. Tickets and email only, answered inside the window above.
- • No guaranteed resolution time on disputes — only a guaranteed review within 48 hours of evidence being submitted.
- • No support for action taken by a game publisher after delivery. That risk is disclosed on every listing.